SPL services are not affiliated or associated with Post Office Limited, nor any other company or industry Federation. SPL are totally independent, confidential and impartial where clients’ interests are uppermost. All information shared during the engagement will remain confidential. SPL adhere to data protection laws and maintain strict confidentiality and require clients to do likewise and not share or disclose any documents, forms or guidance provided by SPL without consent.

Client responsibilities include providing accurate information, timely responses, and access to relevant documents. SPL rely on client cooperation to ensure the success of this engagement.

SPL will conduct its service in a professional, business-like manner. Clients are required to conduct themselves in a professional manner and provide honest information and authentic documentation to SPL. If a client knowingly fails to comply, SPL reserve the right to terminate an engagement with immediate effect.

Subpostmaster Limited (SPL) will work diligently to meet client requirements and provide timely deliverables. Post Office Limited allow a maximum of twenty-eight days for an application to be fully completed and submitted. The service SPL Application and Banking Hub Services are available for up-to ninety days from receipt of payment and the Interview Preparation Service fourteen days.

SPL fees for the agreed-upon service are payment in advance of work commencement. Upon placing an order, work commences immediately and therefore, refunds or exchanges are not available and there is no cooling-off period for this Business-to-Business Service Contract.

Either party may terminate this engagement by providing written notice. Upon termination, any sensitive information or documents received, will first be archived and then securely deleted from our systems.

This engagement is governed by the laws of England and Wales.

If you have any questions or need further clarification, please do not hesitate to make contact.
email: support@subpostmaster.com